Frequently asked questions
A Orders by phone are only accepted by restaurants that have contracts with us.
A
An order confirmation email will be sent automatically.
If you have not received the automated email, please check the following possible reasons.
- Your email address may be incorrect
- Your email has been sent to your spam folder
- Your order has not been completed
A Sorry, we are unable to accommodate your request.
A
For packaging, we reuse cardboard boxes that breweries and manufacturers have used to send our products to us.
We may also use padding or cardboard to prevent damage.
A Yes, it is possible.
A Our actual store is a liquor store specializing in serving restaurants. We do not deliver to individual customers.
A Of course it is possible. Please contact us using the inquiry form.
A
Once an order has been confirmed, it cannot be changed. However, if it has not yet been shipped, it may be possible to cancel it, so please contact us.
TEL: 042-756-5230 (Business hours: 9:00-18:00)
*Please refer to the business calendar on our website for business days.
A
Yes, that's possible.
If you would like to have the item sent to a different address, we will issue a receipt or delivery note in file format as an email attachment. You will need to view and print the file yourself.
A
Receipts will be used in place of the credit card company payment slip and deposit slip.
Our company cannot issue receipts.
A Yes, we do. However, we cannot accept returns, refunds, or exchanges due to customer convenience. We will only accept returns in cases of damage during shipping, incorrect products, or insufficient quantities.
A
We will ship the missing item immediately.
Please contact us within 7 days of receiving the product. We will ship the missing item immediately, shipping costs covered by our store.
If the item is out of stock, we will refund you by bank transfer.
A
We will arrange for an exchange immediately.
Please contact us within 7 days of receiving the product. We will arrange for an exchange immediately, with shipping costs covered by our store. If the item is not in stock, we will refund you by bank transfer.
A
We only accept returns for damage that occurred during transportation.
If damage occurs during transportation, please contact us immediately upon arrival.
The item will need to be inspected by the courier.
